Terms of Service

Notice Date: July 22, 2025
Effective Date: July 22, 2025

Article 1 (Purpose)

These Terms and Conditions (hereinafter referred to as the “Terms”) are intended to define the rights, obligations, and responsibilities of members or users when using the Wissly AI service operated by StepHow Co., Ltd. (hereinafter referred to as the “Company”), as well as other necessary matters related to the service.

Article 2 (Effect and Amendment of Terms)

1. Effect of Terms
   These Terms take effect upon being posted on the Wissly AI service website or announced by other means, and become effective for members who agree to them.

2. Amendment of Terms
   The Company may amend these Terms within the scope not violating relevant laws. In the event of amendment, the Company will notify members through service notices at least 7 days before the effective date. However, if the changes are unfavorable to members or involve significant matters, the Company will notify members individually by sending an email to the registered email address, text message, or push notification at least 30 days before the effective date, along with a clear comparison of the old and revised Terms.

3. Deemed Consent
   If the Company clearly informs members that failure to express rejection within 7 days after notice will be deemed consent, and members do not express intent to reject, the members are deemed to have accepted the amended Terms. Members who do not agree may terminate the service agreement.

Article 3 (Scope of Terms)

These Terms generally apply to services provided by the Company. However, if a specific service has separate terms and policies, those shall take precedence.

Article 4 (Definitions)

The definitions of terms used herein are as follows:

1. Service: The services available to members through Wissly AI.

2. Member: Any user (including corporate users) who has entered into a service agreement with the Company.

3. Non-member: A user who uses the service without entering into an agreement with the Company. The Company may differentiate services between members and non-members.

4. Email: The member’s email address selected for identification and service use.

5. Password: A combination of characters and/or numbers set by the member for authentication.

6. Paid Service (Plan): Services provided by the Company that require payment of a fee. These may be issued online as “plans,” with usage methods specified on the site.

7. Service Fee: Charges for using basic and additional functions.

8. Payment: The act of paying a certain amount to the Company or its designated third party for a paid service.

9. Content: All materials linked by a member, such as documents, images, links, and files.

10. Tuning: The process of updating parameters of an existing model by adding training data specialized for a specific domain or task.

11. Token: A subdivided unit of a word processed by the model.

12. Parameter: A setting value that influences the model’s output.

13. Prompt: The input required to perform a task.

14. API (Application Programming Interface): An interface enabling easy control of functions provided by an operating system or programming language.

Article 5 (Conclusion of Service Agreement)

1. Formation
   The service agreement is concluded when a member applies for membership by agreeing to the Terms on the signup screen, and the Company approves the application. Separate contracts may be entered for paid services.

2. Grounds for Refusal or Restriction
   The Company may refuse or restrict service in cases such as: prior loss of membership due to Terms violation, use of another’s email or account, false information, underage payment, violation of laws or Company policy, technical or capacity constraints, fraudulent mass account creation, or other improper use.

3. Notice of Refusal
   If approval is withheld, rejected, or later terminated due to the user’s fault, the Company shall notify the user.

4. Effective Date of Agreement
   The agreement is deemed effective when the Company marks completion of the membership registration process.

5. Identity Verification
   Depending on the member type, the Company may require identity verification through professional agencies.

6. Membership Withdrawal
   Members may request withdrawal at any time, and the Company shall process it immediately.

7. Changes to Member Information
   Members must update their information via the account management page or by notifying the Company.

8. Liability for Failure to Notify
   The Company is not liable for disadvantages caused by a member’s failure to update information.

Article 6 (Privacy Protection)

The Company complies with the Information and Communications Network Act, the Personal Information Protection Act, and all applicable laws, and operates a Privacy Policy for safe handling of personal information.

Article 7 (Account and Personal Information Management)

1. Members are responsible for managing their IDs and passwords and bear all liability for negligence.

2. Members must notify the Company of changes to their personal information. The Company is not liable for damages due to failure to do so.

3. The Company may investigate and restrict service use if a member violates laws, Terms, or policies.

4. Repeated violations may lead to account termination after a 30-day appeal period.

Article 8 (Obligations of the Company)

The Company shall maintain appropriate security systems and comply with relevant laws including the Information and Communications Network Act, the Protection of Communications Secrets Act, and the Telecommunications Business Act.

Article 9 (Service Fees)

1. Members shall pay service fees as specified on the “Pricing and Usage Guide” page or in separate contracts.

2. If payment is overdue, services may be suspended and late fees may apply.

Article 10 (Payment Methods)

Payment methods shall follow separately executed contracts.

Article 11 (Refunds)

Refunds follow the Act on Consumer Protection in Electronic Commerce, the Content Industry Promotion Act, and related contracts.

• Withdrawal of subscription is possible within 7 days of the service start date.

• For cancellations after 7 days, the Company will process termination and charge applicable amounts.

• Monthly plan cancellations will incur charges for overdue and current month usage.

• Annual plan cancellations will incur charges for unpaid amounts, current month usage, and penalties (discount received + 10% of remaining period fee).

Article 12 (Credits)

1. Credits are calculated based on paid amounts and cannot be transferred or refunded in cash.

2. Credits expire one year from issuance or upon account deletion/termination.

3. Credits can only be used for basic service fees, not penalties or late fees.

Article 13 (Overpayment)

1. If caused by the Company, full refunds will be made. If caused by the member, reasonable costs may be deducted.

2. The Company bears the burden of proof if refusing a refund claim.

3. Refunds follow applicable laws and guidelines.

Article 14 (Usage Restrictions)

The Company may suspend services or terminate agreements if users engage in activities such as:

• False or stolen information, account misuse

• Impersonation of the Company or staff

• Infringement of intellectual property rights

• Posting obscene, violent, or illegal content

• Unauthorized resale of services

• Hacking, malware distribution, illegal communications

• Any other unlawful or disruptive activity

Article 15 (Service Suspension and Modification)

1. Services may be temporarily suspended due to maintenance, technical issues, natural disasters, or emergencies. Prior notice will be given when possible.

2. Services relying on external data may change or be suspended without prior notice, though significant adverse changes will be individually notified.

Article 16 (Provision of Information and Advertisements)

1. The Company may provide necessary information via email, SMS, or phone. Advertising messages require prior consent.

2. Even if users refuse marketing messages, essential service notices may still be sent.

Article 17 (Content Policy)

1. Members retain rights and responsibility for content they link to services.

2. The Company may remove content violating laws or third-party rights. Liability rests with the member.

Article 18 (Intellectual Property Rights)

1. Intellectual property of Company-created content belongs to the Company.

2. Members are not granted rights to use Company trademarks, logos, or brand assets.

3. Crawling, scraping, caching, or mirroring of Company content is prohibited without agreement.

4. Resale of content for commercial purposes is prohibited.

Article 19 (Termination of Agreement)

1. Members may request termination at any time, subject to Company approval.

2. For separately contracted services, the contract terms apply, and penalties may occur.

3. Linked content will be disconnected and deleted after a retention period per Company policy.

Article 20 (Liability and Compensation)

1. The Company does not guarantee accuracy or reliability of third-party content and is not liable for damages unless caused by Company negligence.

2. The Company is not liable for damages caused by force majeure, user fault, illegal third-party acts (e.g., hacking, malware), or other causes beyond Company’s control.

Article 21 (Governing Law and Jurisdiction)

These Terms and the Service are governed by the laws of the Republic of Korea. Disputes shall be resolved through litigation at the court of competent jurisdiction under the Civil Procedure Act.